Terms of service

By accessing or purchasing from the KS Textiles website, you agree to the terms and conditions stated below, along with any other policies published on this website.

KS Textiles reserves the right to update, modify, add or remove any part of these terms at any time. Changes will take effect once they are published on the website.

1. General Information

Customers are requested to carefully review all product information, pricing, availability, delivery details, return conditions and other relevant information before placing an order.

By completing a purchase, the customer confirms that the information provided during checkout is accurate and that they agree to these Terms & Conditions.

2. Products and Services

KS Textiles sells sarees, textiles and related products through its online store.

We make reasonable efforts to ensure that product descriptions, specifications, images and colours are displayed accurately. However, colours may vary slightly because of photography, lighting conditions and individual screen settings.

3. Product Quality and Alterations

Products are checked before dispatch to ensure they meet our quality standards.

Customers are responsible for any stitching, fitting or alteration required after delivery unless alteration services were specifically included in the order.

Products that have been stitched, altered, customised, washed or used may not be eligible for return or exchange.

4. Pricing

All prices displayed on the website are shown in Indian Rupees unless stated otherwise.

Product prices, promotional offers, taxes, delivery charges and availability may change without prior notice.

The price applicable to an order will be the price displayed at the time the order is successfully placed.

5. Product Availability

All orders are subject to stock availability.

If a product becomes unavailable after an order has been placed, KS Textiles may:

• Offer a suitable alternative;
• Issue store credit; or
• Cancel the affected item and provide an applicable refund.

The customer will be contacted before any alternative product is supplied.

6. Order Acceptance and Refusal

Receiving an order confirmation does not always mean that the order has been finally accepted.

KS Textiles reserves the right to refuse or cancel an order for reasons including:

• Incorrect pricing or product information;
• Product unavailability;
• Suspected fraudulent activity;
• Incomplete customer information;
• Payment failure;
• Delivery restrictions; or
• Technical or operational errors.

If payment has already been received for a cancelled order, an applicable refund will be issued to the original payment method.

7. Order Cancellation

Customers may request cancellation within [24 hours] of placing an order, provided the order has not already been processed or dispatched.

Once an order has been dispatched, it cannot be cancelled. After delivery, eligible requests will be handled according to the KS Textiles Returns & Exchanges Policy.

Customised, altered, stitched or specially ordered products cannot be cancelled once processing has started.

8. Delivery Information

Customers must provide a complete and accurate delivery address, telephone number and other required details.

KS Textiles is not responsible for delays or failed delivery caused by:

• Incorrect or incomplete address details;
• Incorrect contact information;
• Recipient unavailability;
• Restricted delivery locations; or
• Failure to respond to the courier.

Any additional re-delivery charges caused by incorrect customer information may be payable by the customer.

9. Delivery Timelines

Estimated delivery periods are provided for guidance and are not guaranteed.

Delivery may be affected by courier delays, public holidays, regional restrictions, weather conditions, natural events or other circumstances outside the reasonable control of KS Textiles.

10. Payments and Fraud Prevention

Customers must use a valid and authorised payment method when placing an order.

KS Textiles may cancel, delay or request additional verification for transactions that appear suspicious or potentially fraudulent.

Customers are responsible for protecting their payment credentials, account passwords and personal information.

Payment transactions may also be subject to the terms and security procedures of the relevant bank, payment gateway or payment-service provider.

11. Returns, Exchanges and Complaints

Return and exchange requests must be made according to the conditions stated in the KS Textiles Returns & Exchanges Policy.

Any complaint relating to damage, incorrect items or missing items must be reported within [48 hours] of delivery, along with:

• The order number;
• Clear photographs or video of the product;
• Photographs of the packaging; and
• A description of the issue.

Other product-related concerns must be reported within [7 days] of delivery unless a different period is stated in the applicable policy.

12. Refunds

Approved refunds will be issued to the original payment method within [5–10 business days], subject to bank and payment-provider processing times.

Where legally permitted, the maximum liability of KS Textiles for an order-related claim will be limited to the amount paid for the affected product.

KS Textiles will not provide compensation for indirect losses, lost profits, inconvenience or other consequential losses, except where required by applicable law.

13. Website Availability

KS Textiles aims to keep the website accessible and functioning correctly. However, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, technical issues, hosting failures, payment-provider problems or circumstances beyond our control.

14. Intellectual Property

All website content, including the KS Textiles name, logo, graphics, photographs, product images, banners, text and design elements, is owned by or licensed to KS Textiles unless otherwise stated.

Content may not be copied, reproduced, modified, distributed or used commercially without prior written permission.

15. Age Requirement

Customers must be at least 18 years old to place an order independently.

Anyone under 18 may use the website only under the supervision and consent of a parent or legal guardian.

16. Force Majeure

KS Textiles will not be responsible for delay, interruption or non-performance caused by circumstances beyond its reasonable control, including:

• Floods, fires or natural disasters;
• War, civil unrest or government restrictions;
• Strikes or transport disruptions;
• Epidemics or public-health emergencies;
• Courier interruptions;
• Internet or system failures; or
• Other unavoidable events.

17. Governing Law and Jurisdiction

These Terms & Conditions and any separate agreements through which KS Textiles provides products or services will be governed by the laws of India.

Any dispute will be subject to the jurisdiction of the courts located in [CITY, STATE], unless applicable consumer law requires otherwise.

18. Contact Us

For questions regarding these Terms & Conditions, contact KS Textiles before placing an order.

Email: [KS TEXTILES SUPPORT EMAIL]
Phone/WhatsApp: [KS TEXTILES NUMBER]
Address: [KS TEXTILES REGISTERED BUSINESS ADDRESS]

This website is owned and operated by:

[LEGAL COMPANY OR PROPRIETORSHIP NAME]
Trading as KS Textiles